About Us


About Us

Our offices are fully computerised for bookings and despatch. Our route management systems use computerised mapping and data to ensure a quick response to our customers needs. All our vehicles have PDA's installed with GPS and satellite tracking and navigation to ensure your safety and allow you a calm, relaxing and efficient journey.

Our Service to the customer:

  • We monitor all flight arrivals for a confirmed landing time using BAA information.
  • If your flight is either early or delayed we will meet you after the actual arrival time.
  • If your flight is cancelled in advance we will wait for instructions from you
  • .
  • We will meet you at the pre-designated meeting points or inside the arrivals hall usually 30 minutes after the flight has been confirmed to land unless agreed otherwise.
  • Our office or driver may also call or text you whilst waiting at the terminal to tell you your vehicle details and where it is waiting.
  • We must have a mobile number of the passenger we are meeting to guarantee a pick up as this is the only way of contacting the passenger.
  • For 'Meet and Greets' we will display a greeting board with passengers name.
  • Our driver will normally assist you with your luggage to the vehicle but ultimately you are responsible for your own luggage.
  • We will wait a maximum of one hour from the time of landing. If no contact is made we will deem the booking as a 'no show'
  • If you are delayed for any reason please call the office immediately.
  • We allow 30 minutes free waiting from landing time unless agreed otherwise.

Due to our proximity to Heathrow we can normally have a car to you in 10 - 15 minutes if you call when arriving at Heathrow (this may be slightly longer during busy periods). Our Coverage

Due to the size of our fleet we cover a large area. During off peak times we aim to have a vehicle with you within 5 - 10 minutes. Areas we cover include:

Hounslow – Feltham – Staines – Harmondsworth – Colnbrook – Slough – Hayes – Southall – Greenford – Twickenham – Kew – Richmond